® Customer Agility

Enabling Principles and Practices for Agile Customers

Customer Agility refers to the ability of the Customer to move, think and react quickly. This ability will be constrained by one, or more factors including time, cost, access, capability and many others. The need or want to remove or lessen these constraints defines the value the customer expects to receive from a product, or service.

Learning objectives:

  1. Explain the key components and value of the Framework
  2. Discover and define customer needs and the long-term value they hope to derive from our products and services
  3. Define and analyse customer priorities for short-term value delivery
  4. Increase customer retention by measuring, analysing and quantifying value realisation
  5. Increase customer-value through the identification of non-value adding product/service features
  6. Design and execute customer-centric experiments
  7. Analyse and enhance customer competencies
  8. Build a customer-focused environment to increase value-add opportunities® is a registered trademark of VisionLed Consulting Pte. Ltd. All rights reserved.

Day 1

Defining Business Agility
Understanding our Long-Term Needs, Wants and Desires
Defining our Short-Term Priorities
Refining Backlog Items

Day 2

Identifying Product/Service Waste
Running Customer-Value Experiments
Developing Product/Service Competencies
Thinking and Planning One Step Ahead
No, the certification does not have an expiry date.
Yes, you will be issued with an online voucher to take the exam when you’re ready. The voucher is valid for one year from the date of issue.
We are pleased to offer this certification course through our list of international partners. Please refer to dedicated framework site for more details:

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Alternatively, we can conduct the 1-day training for in-house customers. Please contact us directly for more information. Send Email

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Duration: 2 Days
Lectures: 8
Level: Intermediate