ITIL®4 Managing Professional Transition

Upgrade yourself with the latest Service Management guidance for the Digital Service economy.

The ITIL 4 Managing Professional transition course is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.

The course will provide information on the key elements of the following modules from ITIL 4 Managing Professional certification:

  • ITIL 4 Specialist Create, Deliver and Support
  • ITIL 4 Specialist Drive Stakeholder Value
  • ITIL 4 Specialist High Velocity IT
  • ITIL 4 Strategist Direct Plan and Improve

The course will also provide an introduction and cover the key concepts found in ITIL 4 Foundation.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Day 1 – ITIL4 Foundation

Introduction to ITIL4
Key ITSM Concepts
The ITIL Service Value System
The ITIL Service Value Chain

Day 2 – Create

Deliver and Support

Service Value Streams
ITIL Management Practices
Designing IT Services

Day 3 – Drive Stakeholder Value

Customer Journey Mapping
Customer Demand Management
Managing the Customer Lifecycle
Driving Continuous Improvement

Day 4 – High-Velocity IT

High-Velocity Business
High-Velocity IT
The Digital Product Lifecycle
Adapting the Guiding Principles

Day 5 - Direct

Plan and Improve

Defining your Governance Scope
The role of ITSM within IT Governance
Integrating IT and Enterprise Governance
Managing Organisational Change
If you meet one of the following three criteria, you are eligible to attend this ITIL3 to ITIL4 bridging course: 1. You hold an ITILv3 Expert certification 2. You obtained 17 credits in the ITILv3 certification scheme 3. You obtained 15 credits in the ITILv3 certification scheme and have successfully passed ITIL4 Foundation
Yes, CITREP+ funding is available on the course fee and the exam fee.
Yes, two practice exams are included with the course
Yes, you will be issued with an online voucher to take the exam when you’re ready. The voucher is valid for one year from the date of issue.
We are pleased to offer this certification course through our partner ATD Solutions. For all booking enquiries, please contact ATD directly:

Browse ATD Course Catalog
Send Email
Telephone: +65 6386 0331

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Duration: 5 Days
Lectures: 19
Level: Advanced