ITIL®4 Managing Professional Transition

Upgrade yourself with the latest Service Management guidance for the Digital Service economy.

The ITIL 4 Managing Professional transition course is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.

The course will provide information on the key elements of the following modules from ITIL 4 Managing Professional certification:

  • ITIL 4 Specialist Create, Deliver and Support
  • ITIL 4 Specialist Drive Stakeholder Value
  • ITIL 4 Specialist High Velocity IT
  • ITIL 4 Strategist Direct Plan and Improve

The course will also provide an introduction and cover the key concepts found in ITIL 4 Foundation.

https://www.axelos.com/certifications/itil-certifications/itil-managing-professional-itil-4/itil-4-managing-professional-transition

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Day 1 – ITIL4 Foundation

1
Introduction to ITIL4
2
Key ITSM Concepts
3
The ITIL Service Value System
4
The ITIL Service Value Chain

Day 2 – Create

Deliver and Support

1
Service Value Streams
2
ITIL Management Practices
3
Designing IT Services

Day 3 – Drive Stakeholder Value

1
Customer Journey Mapping
2
Customer Demand Management
3
Managing the Customer Lifecycle
4
Driving Continuous Improvement

Day 4 – High-Velocity IT

1
High-Velocity Business
2
High-Velocity IT
3
The Digital Product Lifecycle
4
Adapting the Guiding Principles

Day 5 - Direct

Plan and Improve

1
Defining your Governance Scope
2
The role of ITSM within IT Governance
3
Integrating IT and Enterprise Governance
4
Managing Organisational Change
If you meet one of the following three criteria, you are eligible to attend this ITIL3 to ITIL4 bridging course: 1. You hold an ITILv3 Expert certification 2. You obtained 17 credits in the ITILv3 certification scheme 3. You obtained 15 credits in the ITILv3 certification scheme and have successfully passed ITIL4 Foundation
Yes, CITREP+ funding is available on the course fee and the exam fee.
Yes, two practice exams are included with the course
Yes, you will be issued with an online voucher to take the exam when you’re ready. The voucher is valid for one year from the date of issue.
We are pleased to offer this certification course through our partner ATD Solutions. For all booking enquiries, please contact ATD directly:

Browse ATD Course Catalog
Send Email
Telephone: +65 6386 0331

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Duration: 5 Days
Lectures: 19
Level: Advanced