ITIL®4 Foundation

The first step in gaining ITIL certification and furthering your IT Service Management career.

The ITIL®4 Foundation certification is designed as an introduction to ITIL and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of digital products and services.

ITIL®4 Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Day 1

The history of ITIL
Introduction to ITIL4
Key Concepts of Service Management
The Four Dimensions

Day 2

The ITIL Service Value System
ITIL Management Practices

Day 3

ITIL Management Practices Deep Dive
Value Stream Mapping
Yes, CITREP+ funding is available on the course fee and the exam fee.
Yes, two practice exams are included with the course. In addition, AXELOS sells an exam preparation app on the IOS and Android App Stores if you feel that you need additional practice questions.
Yes, you will be issued with an online voucher to take the exam when you’re ready. The voucher is valid for one year from the date of issue.
We are pleased to offer this certification course through our partner ATD Solutions. For all booking enquiries, please contact ATD directly:

Browse ATD Course Catalog
Send Email
Telephone: +65 6386 0331

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Duration: 3 Days
Lectures: 8
Level: Beginner